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Accreditation & Certification
“The Q” Workshop - Live Accreditation Workshop
Clinician Credentialing & Privileging Manual
Physical Environment Policies & Forms Manual
Peer Review Process Policy and Form
Quality Improvement Plan and Data Tracker
2024 Accreditation Standards Manual
What is Compliance?
Super Fun - Financial Statements and Forecasting
Consent - It's Not Just a Form, It's a Process
What to Know About Privacy and Security
Building and Implementing an Overarching Quality Program and Plan
Emergency Preparedness Presentation
Sample Clinical Protocols
UCA Policy & Procedures Manual
The Essential Book of Logs
Lab Check-Up
Lab Protocols and Radiology Best Practices
Getting the Most Out of Radiology Services
Advocacy
Training and Resources
5 Myths About Urgent Care and How to Dispel Them
Grassroots Advocacy- How to Rally the Troops
2024 UCA Award Winner On-Demand Webinar Series
Advocacy in Action Webinar 2024
Antibiotics
Antibiotic Stewardship
What's New With The Flu?
Antibiotic Stewardship Awareness Week Webinar Series 2024
2022 CUCM Best Practices Bundle
Syndromic Testing: Empowering clinical decisions through rapid, PCR results
Expert NP Playbook for Ears
Role of Rapid Multiplex PCR to Optimize Medical Decision-Making
Evaluating the Effect of an Urgent Care Antibiotic Stewardship Intervention: A Multi-Network Collaborative Effort
Common Myths & New Successes in Urgent Care Antibiotic Stewardship (ABS): On Demand Webinar 2023
Incorporation of Antibiotic Stewardship in Your Urgent Care Practice - On Demand Webinar 2023
Top Tips & Best Practices from UCA Convention with Joe Toscano, MD
Adult Antibiotic Prescribing Guidelines
Antibiotic Update: Treating Common Infections in Adults
ABS Public Commitment Statement – Editable Poster
Antibiotic Stewardship Toolkit
Preparing for What’s Next: Monkeypox, COVID-19, and Antibiotic Stewardship - On Demand Webinar 2022
Don't Take that Antibiotic... You May Gain Weight. The Science of Healthy Microbiome
Common Myths in Urgent Care Practice…and How to Bust Them!
State of the Art Guideline Review: Sinusitis/Pharyngitis/Otitis Media
State of the Art Guideline Review: Influenza/ Bronchitis/ Pneumonia
Understanding Antibiotic Prescribing
Improving Outpatient Antibiotic Use with Strategies - 2022 On Demand Webinar
Optimizing Opioid and Antibiotic Prescribing - 2022 On Demand Webinar
Medication Error Prevention
CME Eligible Content
2022 Urgent Caring Bundle 
2021 Urgent Caring Bundle
What's New With The Flu?
Too Hot to Handle: Essential Strategies for Burn Care Management - On Demand Webinar
Urgent Care Monthly Pulse
Telemedicine: Common Conditions
Urgent Care Reviews and Perspectives (RAP)
Radiology Bootcamp: Plain Films
Urgent Care MA Bootcamp
OUD Decoded
Common Myths & New Successes in Urgent Care Antibiotic Stewardship (ABS): On Demand Webinar 2023
Urgent Care Bootcamp
Patient Cases Emphasizing EKG and X-ray Interpretation
Journal of Urgent Care Medicine (JUCM) - Print Edition
Bundle : Top Rated 2022 Post UCA Convention Operational Sessions
Bundle : Top Rated 2022 Post UCA Convention Clinical Sessions
Antibiotic Update: Treating Common Infections in Adults
Webinar: Chest Pain in Urgent Care
Bundle: 2022 Post Convention Top Rated Sessions
COVID Testing and Treatment Update
Innovative Models: Women Only
Pelvic Pain in an Urgent Care Setting
Decision Rules: Subtleties and Substance
Pediatric Bouncebacks
From Gas Station to Urgent Care
Moving Providers from Individual Actors to Team Members
Diagnosis and Treatment
Asthma
2023 Urgent Caring Bundle
Pediatric Urgent Care Essentials
COVID
2023 Urgent Caring Bundle
2022 Urgent Caring Bundle 
2021 Urgent Caring Bundle
COVID-19 Studios: Navigating Drug-Drug Interactions
Antigen Testing: Championing a Future of Better Patient Outcomes in Urgent Care
Respiratory Trend Report
Syndromic Testing: Empowering clinical decisions through rapid, PCR results
Respiratory Protection General Guidance
Common Myths & New Successes in Urgent Care Antibiotic Stewardship (ABS): On Demand Webinar 2023
Top Tips & Best Practices from UCA Convention with Joe Toscano, MD
Return to Play after COVID-19 infection (Infograph)
COVID Testing and Treatment Update
Preparing for What’s Next: Monkeypox, COVID-19, and Antibiotic Stewardship - On Demand Webinar 2022
COVID-19 Town Hall - Consideration and What's Different in the Pediatric Population?
Testing and Vaccines in the Urgent Care Industry
An Update on Oral Therapies for Early COVID-19
Employee Health Injuries
mAb Antibody Infusions in Urgent Care
OSHA Emergency Temporary Standard Coverage
COVID-19 Plan Template
COVID-19 Healthcare Worksite Checklist & Employee Job Hazard Analysis
Electrocardiogram
2023 Urgent Caring Bundle
2022 Urgent Caring Bundle 
2021 Urgent Caring Bundle
2023 CUCM Best Practices Bundle
Flu
2023 Urgent Caring Bundle
2022 Urgent Caring Bundle 
2021 Urgent Caring Bundle
What's New With The Flu?
Preparing for What’s Next: Monkeypox, COVID-19, and Antibiotic Stewardship - On Demand Webinar 2022
State of the Art Guideline Review: Influenza/ Bronchitis/ Pneumonia
Immunization/Vaccines
2022 Urgent Caring Bundle 
2021 Urgent Caring Bundle
Infectious Disease
Role of Rapid Multiplex PCR to Optimize Medical Decision-Making
Antibiotic Update: Treating Common Infections in Adults
Preparing for What’s Next: Monkeypox, COVID-19, and Antibiotic Stewardship - On Demand Webinar 2022
Treating Common Infections seen in Urgent Care
Monkey Pox
Preparing for What’s Next: Monkeypox, COVID-19, and Antibiotic Stewardship - On Demand Webinar 2022
Patient Experience
2023 Urgent Caring Bundle
Syndromic Testing: Empowering clinical decisions through rapid, PCR results
General Medical: Pharmacology
Prescribing
2023 Urgent Caring Bundle
2022 Urgent Caring Bundle 
Antibiotic Stewardship Awareness Week Webinar Series 2024
2022 CUCM Best Practices Bundle
Syndromic Testing: Empowering clinical decisions through rapid, PCR results
Expert NP Playbook for Ears
Role of Rapid Multiplex PCR to Optimize Medical Decision-Making
Evaluating the Effect of an Urgent Care Antibiotic Stewardship Intervention: A Multi-Network Collaborative Effort
Common Myths & New Successes in Urgent Care Antibiotic Stewardship (ABS): On Demand Webinar 2023
Incorporation of Antibiotic Stewardship in Your Urgent Care Practice - On Demand Webinar 2023
Top Tips & Best Practices from UCA Convention with Joe Toscano, MD
Adult Antibiotic Prescribing Guidelines
Antibiotic Update: Treating Common Infections in Adults
ABS Public Commitment Statement – Editable Poster
Antibiotic Stewardship Toolkit
Don't Take that Antibiotic... You May Gain Weight. The Science of Healthy Microbiome
Common Myths in Urgent Care Practice…and How to Bust Them!
State of the Art Guideline Review: Influenza/ Bronchitis/ Pneumonia
Understanding Antibiotic Prescribing
Optimizing Opioid and Antibiotic Prescribing - 2022 On Demand Webinar
Radiology
2023 Urgent Caring Bundle
Radiology: Caught on Film - A Day in the Office
Lab Protocols and Radiology Best Practices
Getting the Most Out of Radiology Services
Radiology Quality and Maintenance Log
Respiratory Syncytial Virus
2022 Urgent Caring Bundle 
Antigen Testing: Championing a Future of Better Patient Outcomes in Urgent Care
State of the Art Guideline Review: Influenza/ Bronchitis/ Pneumonia
X-ray
2023 Urgent Caring Bundle
Radiology: Caught on Film - A Day in the Office
Lab Protocols and Radiology Best Practices
Getting the Most Out of Radiology Services
Radiology Quality and Maintenance Log
2023 CUCM Best Practices Bundle
Respiratory Trend Report
Too Hot to Handle: Essential Strategies for Burn Care Management - On Demand Webinar
Urgent Care Monthly Pulse
Telemedicine: Common Conditions
Urgent Care Reviews and Perspectives (RAP)
Radiology Bootcamp: Plain Films
2024 UCA Award Winner On-Demand Webinar Series
Urgent Care MA Bootcamp
OUD Decoded
Victim Identification and Response
2021 CUCM Best Practices Bundle
Lyme Disease and Other Tickborne Diseases in Pennsylvania
Rural and Urgent Care Clinics Virtual Summit 2024 - On Demand Webinar
Diphtheria, Group A Streptococcus, Measles, Meningococcal Disease, Mumps, Pertussis, Rabies, Rubella, Varicella, Infection Control, communicable diseases
Palivizumab Prophylaxis in Infants and Young Children at Increased Risk of Hospitalization for Respiratory Syncytial Virus Infection
Let’s Talk About Sex, Baby: Diagnosis and Management of STIs in Urgent Care
Neurology: New Approaches for the Treatment of Migraine Headaches
Syphilis Tool Kit for Urgent Care Professionals
Reframing Rescue Therapy to Help Prevent Asthma Exacerbations
Urgent Care Industry White Paper
Urgent Care Bootcamp
Patient Cases Emphasizing EKG and X-ray Interpretation
Journal of Urgent Care Medicine (JUCM) - Print Edition
5 Can't Miss EKGs with Jennifer Carlquist, PA-C
Heat Illness in Urgent Care
IV Injection Training Pad
Intraveneous Practice Arm Kit, Dark Skin
Return to Play after COVID-19 infection (Infograph)
Performance of the AHA 14-Point Evaulation vs Electrocardiography
Upping Your Game: mTBI (Adults and Kids)
Bundle : Top Rated 2022 Post UCA Convention Clinical Sessions
Webinar: Chest Pain in Urgent Care
Ultrassist Suture Practice Kit
A Practical Approach to Analyzing Healthcare Data
ECGs for the Emergency Physician 2
ECG's for the Emergency Physician
Upping Your Game: Low-Risk Chest Pain, DVT
Intravenous Practice Arm Kit, Light Skin
Textbook of Urgent Care Medicine
Respiratory Syncytial Virus Infection (RSV)
Updated Guidance: Use of Palivizumab Prophylaxis to Prevent Hospitalization From Severe Respiratory Syncytial Virus Infection During the 2022-2023 RSV Season
COVID Testing and Treatment Update
Acute Flaccid Myelitis in a Potential Peak Year: What Urgent Care Clinicians Need to Know
Pelvic Pain in an Urgent Care Setting
Decision Rules: Subtleties and Substance
Pediatric Bouncebacks
2021 Questions to AMA regarding 2021 E/M Coding Changes and Responses
2023 Coding Grid Resource - Medical Decision Making
From Gas Station to Urgent Care
Moving Providers from Individual Actors to Team Members
College of Urgent Care Medicine LISTSERV Live
Testing and Vaccines in the Urgent Care Industry
An Update on Oral Therapies for Early COVID-19
Transgender Care Cultural Clinical Competence
A Rational Approach to the Urgent Care Patient with Psychiatric Complaints
Caring for the Pregnant Patient in Urgent Care
Clinical Use of Musculoskeletal Ultrasound in Urgent Care
Diagnosis of Abusive Head Trauma in the Urgent Care Setting
Easy to Miss Fractures
Handling Medical Emergencies in Urgent Care
Managing Bite Injuries
Pediatric Asthma
Among the Ponies, Zebra Foals: Pediatric Clinical Cases to Overcome
Handling Asymptomatic Hypertension in Urgent Care
Advanced Pediatric Urgent Care Practice Update
Demystifying the Pediatric Elbow
X-Ray Services
Pediatric Customer Service
Employee Health Injuries
Urgent Care as a Tourist Destination - Considerations in Patient Experience
mAb Antibody Infusions in Urgent Care
Evidence Based Approach to Abdominal Pain in Urgent Care
Self-Assessment Checklist for Good Testing Practices under CLIA waived certificate 2024 Edition
Complications & Concerns in Patients who Have Had Bariatric Surgery
Concussionology: Update on the Science of Concussion Injury 2019
Evaluating/Treating Head Injury in Urgent Care
High Risk X-Rays
Pediatric Gastrointestinal Disorders
Radiographic Evaluation of the Pediatric Elbow
10 Commandments: An Introduction to Travel Medicine Consults
Common Post-Travel Illnesses: Evaluation and Management Guidelines
Telemedicine Literature Review
State of the Art Guideline Review: UTIs and STIs
Neonatal Issues
Extremity Radiology Review
Chest Radiography Review
Pediatric Orthopedics
Interesting Cases in a Pediatric Urgent Care: Hoof Beats and Horses
Fever Phobia - Covering the Hot Topic of Febrile Infants
Chest Pain in Children and Adolescents: Pitfalls and Pearls
Urgent Care Ophthalmology
Urgent Care Approach to Vaginitis
New Approaches for the Treatment of Migraine Headaches
Best UC Management of Back Pain
Clinician Role in Respiratory Protection Programs
Clinician Role in Hearing Conservation Programs
Head Injury in Urgent Care
Know the Signs: Identifying Human Trafficking in a Health Care Setting
Urgent Care Approach to Epistaxis
State of the Art Guideline Review: Sinusitis/Pharyngitis/Otitis Media
State of the Art Guideline Review: Skin and Soft Tissue Infections
To Test, or Not to Test? Considerations for Waived Testing
Orthopedic Essentials
Connecting the Dots: Cases in Pediatric Dermatology
Development of a Standardized Chest Pain Protocol Using Integrated Team Based Approach
Evaluating and Treating Gynecologic Complaints in Non-Pregnant Women
Interpreting EKGs in Urgent Care like a Specialist
Managing Occupational Infectious and Biological Exposures
Occupational Exposures
Occupational Medicine for the Urgent Care Provider
Thoracolumbar and Lower Back Pain/Injury
Pediatric Case Presentations
Pediatric Urgent Care Essentials
The New Bedside - Building Patient-Physician Partnerships in Telemedicine and Beyond
Avoiding Pitfalls in the Diagnosis and Treatment of Pediatric Rashes
Regulations, Paperwork and Occupational Causation Concerns
Treating Common Infections seen in Urgent Care
Vital Signs: Red flags, Risks & Re-thinking Your Current Processes
Tick-Borne Diseases
OSHA Respirator Medical Evaluation Questionnaire
Ensure Quality and Patient Safety by Avoiding Charges of Medical Misconduct
Geriatrics Issues in the Urgent Care
General Medical: Pharmacology
Radiology: Caught on Film - A Day in the Office
Ear, Nose, and Throat
Antibiotic Stewardship Awareness Week Webinar Series 2024
2023 CUCM Best Practices Bundle
2022 CUCM Best Practices Bundle
Expert NP Playbook for Ears
Treating Common Infections seen in Urgent Care
Exams
Physicals
Physical Examinations
Sexual Health
2023 CUCM Best Practices Bundle
External Resources
Respiratory Trend Report
Preparticipation Physical Evaluation
Grassroots Advocacy- How to Rally the Troops
Urgent Care Monthly Pulse
Telemedicine: Common Conditions
Urgent Care Reviews and Perspectives (RAP)
Radiology Bootcamp: Plain Films
Urgent Care MA Bootcamp
OUD Decoded
Victim Identification and Response
Diphtheria, Group A Streptococcus, Measles, Meningococcal Disease, Mumps, Pertussis, Rabies, Rubella, Varicella, Infection Control, communicable diseases
Evaluating the Effect of an Urgent Care Antibiotic Stewardship Intervention: A Multi-Network Collaborative Effort
Reframing Rescue Therapy to Help Prevent Asthma Exacerbations
Stop Physician Burnout: What to Do When Working Harder Isn't Working
Benchmarking: A Roadmap to Success
AI Digital Marketing Dominance
Urgent Care Bootcamp
The 7E Solution to Burnout: Transforming High Achievers From Exhausted to Extraordinary
The Five Dysfunctions of a Team: A Leadership Fable
Organizational Behavior in Health Care
Featured
“The Q” Workshop - Live Accreditation Workshop
Too Hot to Handle: Essential Strategies for Burn Care Management - On Demand Webinar
Service Lines, HR, and Marketing - The Operational Webinar Bundle
2024 AI Webinar Series - On Demand
Formats
Books and Articles
2023 Urgent Caring Bundle
2021 Urgent Caring Bundle
Getting the Most Out of Radiology Services
Reports and Manuals
2024 UCA Clinician Compensation Benchmarking Report
Clinician Credentialing & Privileging Manual
Physical Environment Policies & Forms Manual
2024 Accreditation Standards Manual
Benchmarking Report - Finance
E/M Code and Guideline Changes 2023
Benchmarking Report - Operations
Sample Clinical Protocols
UCA Policy & Procedures Manual
The Essential Book of Logs
Series and Training Courses
Emergency Preparedness Presentation
Templates & Forms
Peer Review Process Policy and Form
Sample Clinical Protocols
Emergency Preparedness Sample Fire Drill
Emergency Preparedness Competency Checklist
Webinars and Videos
Antigen Testing: Championing a Future of Better Patient Outcomes in Urgent Care
AI IN URGENT CARE: REAL WORLD IMPACT ON CODING AND RCM presented by Exdion Health
Antibiotic Stewardship Awareness Week Webinar Series 2024
5 Myths About Urgent Care and How to Dispel Them
Role of Rapid Multiplex PCR to Optimize Medical Decision-Making
Too Hot to Handle: Essential Strategies for Burn Care Management - On Demand Webinar
Unleash Your Revenue Potential: Expert Strategies for Billing and Credentialing
Service Lines, HR, and Marketing - The Operational Webinar Bundle
2024 UCA Award Winner On-Demand Webinar Series
Advocacy in Action Webinar 2024
2024 AI Webinar Series - On Demand
Webinar: Practical Marketing Made Simple
What is Compliance?
Super Fun - Financial Statements and Forecasting
Consent - It's Not Just a Form, It's a Process
What to Know About Privacy and Security
Building and Implementing an Overarching Quality Program and Plan
Common Myths in Urgent Care Practice…and How to Bust Them!
State of the Art Guideline Review: Influenza/ Bronchitis/ Pneumonia
Pediatric Urgent Care Essentials
Physical Examinations
The New Bedside - Building Patient-Physician Partnerships in Telemedicine and Beyond
Avoiding Pitfalls in the Diagnosis and Treatment of Pediatric Rashes
Regulations, Paperwork and Occupational Causation Concerns
Treating Common Infections seen in Urgent Care
General Medical: Pharmacology
Radiology: Caught on Film - A Day in the Office
Behind the Benchmarks - Setting Goals and Objectives for Success
Understanding Antibiotic Prescribing
Contracting and Credentialing as Primary Care and Urgent Care
Optimizing Opioid and Antibiotic Prescribing - 2022 On Demand Webinar
Medication Error Prevention
Emergency Preparedness Plans
The Employer of Choice for Benefits and Culture
An Engaged Workforce Drives Better Business Outcomes
Lab Check-Up
Lab Protocols and Radiology Best Practices
Growth and Investment
Clinic Startup
Clinic Start Up: Billing
Contracting and Credentialing as Primary Care and Urgent Care
Contracting and Credentialing as Primary Care and Urgent Care
Industry Data
Benchmarking
2024 UCA Clinician Compensation Benchmarking Report
Benchmarking Report - Finance
Benchmarking Report - Operations
Respiratory Trend Report
Count of Urgent Care Centers by FIPS Code - Q2 2024
Urgent Care Site Selection Tool: Strategic Market Assessment Report
Urgent Care Industry White Paper
Fireproof Your Finances: Maximize Your Revenue and Minimize Your Write Offs 2023 State of Patient Engagement Report
Market Disruption and M&A
Handling Asymptomatic Hypertension in Urgent Care
Human Trafficking in Children: Recognition and Intervention
Laceration Repair
Sutures
2021 Urgent Caring Bundle
Antibiotic Stewardship Awareness Week Webinar Series 2024
Occupational Medicine
Regulations, Paperwork and Occupational Causation Concerns
Operations
Billing/Coding
AI IN URGENT CARE: REAL WORLD IMPACT ON CODING AND RCM presented by Exdion Health
E/M Code and Guideline Changes 2023
“It’s All In The Details” - Coding, Billing and Reimbursement
2021 E/M Changes: What Clinic Managers Need to Know
Compensation
2024 UCA Clinician Compensation Benchmarking Report
Emergency Preparedness
Emergency Preparedness Presentation
Emergency Preparedness Plans
Emergency Preparedness Sample Fire Drill
Emergency Preparedness Competency Checklist
Finance and Budgeting
2021 E/M Changes: What Clinic Managers Need to Know
Contracting and Credentialing as Primary Care and Urgent Care
Human Resources
Wellness-Centered Leadership Playbook
Webinar: HR: Raises, Promotions, and Reprimands
Lucid Leadership: The Leadership Power of Clarity
The Power of Playing Offense: A Leader's Playbook for Personal and Team Transformation
The Innovation Mandate: The Growth Secrets of the Best Organizations in the World
Happy Work: How To Create A Culture Of Happiness
Good to Great: Why Some Companies Make the Leap...And Others Don't
The 7E Solution to Burnout: Transforming High Achievers From Exhausted to Extraordinary
The Five Dysfunctions of a Team: A Leadership Fable
Leaders Eat Last: Why Some Teams Pull Together and Others Don't
ADKAR Change Management Book
15 Customer Service Skills Every Urgent Care Employee Needs
Talent Attraction
Improving Recruitment Efficiencies
Culture Eats Strategy for Lunch: Strategies for an employee's first 90 days
Building a Better On-boarding Program Part II
Operationally Excellent Organization—Best Practices in the Industry Part I
My Employee Smells Bad and Other Sensitive Situations
Turnover Cost Template
Strategic Performance Evaluations Activity
The Employer of Choice for Benefits and Culture
An Engaged Workforce Drives Better Business Outcomes
Onboarding
An Engaged Workforce Drives Better Business Outcomes
Staffing
An Engaged Workforce Drives Better Business Outcomes
AI IN URGENT CARE: REAL WORLD IMPACT ON CODING AND RCM presented by Exdion Health
BULK EM Coding Bundle
2024 UCA Clinician Compensation Benchmarking Report
Unleash Your Revenue Potential: Expert Strategies for Billing and Credentialing
Service Lines, HR, and Marketing - The Operational Webinar Bundle
2024 UCA Award Winner On-Demand Webinar Series
What is HIPAA Anyway? Download the eBook
Build a Phishing-Proof Practice with HIPAA
Advocacy in Action Webinar 2024
Count of Urgent Care Centers by FIPS Code - Q2 2024
EM Coding Bundle
Rural and Urgent Care Clinics Virtual Summit 2024 - On Demand Webinar
What Protects Patient Data in Autonomous AI Medical Coding
RPA in Healthcare: Revolutionizing Business Processes and Enhancing Healthcare Efficiency
The power of AI in healthcare: a leader’s guide
Payer Relations Toolkit
Unlock CPT 99211 Billing: When & how to use for Established patient
Getting Rid of Stupid Stuff: Reduce the Unnecessary Daily Burdens for Clinicians
Urgent Care Cleaning: 10 Tips for a Clean Urgent Care Environment
AI Digital Marketing Dominance
Urgent Care Industry White Paper
Webinar: Adding a New Service Line
Decrease your OpEx and Elevate Your Patient Experience in One Fell Swoop.
Walk-Ins Welcome: Triple Your Patient Volume Through Digital Marketing
Your Urgent Care is Not a Commodity - Stop Marketing it That Way
Webinar: Practical Marketing Made Simple
Business Continuity in the UC Environment
Contract Negotiation
The Burnout Workbook: Advice and Exercises to Help You Unlock the Stress Cycle
Fireproof Your Finances: Maximize Your Revenue and Minimize Your Write Offs 2023 State of Patient Engagement Report
Webinar: HR: Raises, Promotions, and Reprimands
Fireproof Your Finances: Expanding Occupational Medicine at Your Urgent Care
Urgent Care Guide: Management and Disposition Decisions
Lucid Leadership: The Leadership Power of Clarity
What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint
One Step Ahead: How to Dominate Your Market with Innovation Leadership
Limited Scope X-ray White Paper
Limited Scope License X-ray Regulations by State
Your 2023 Internet Marketing Plan - Brought to You by Patient Care Marketing Pros
The Digital Innovation Playbook: Creating a Transformative Customer Experience
EMRA Urgent Care Guide: Management and Disposition Decisions
Bundle : Top Rated 2022 Post UCA Convention Operational Sessions
The Power of Playing Offense: A Leader's Playbook for Personal and Team Transformation
The Healthcare Mandate: How to Leverage Disruptive Innovation to Heal America’s Biggest Industry
The Innovation Mandate: The Growth Secrets of the Best Organizations in the World
Happy Work: How To Create A Culture Of Happiness
Abscess I&D Trainer
Wonder Drug: 7 Scientifically Proven Ways That Serving Others Is the Best Medicine for Yourself
Leadership and Self-Deception: Getting Out of the Box
Good to Great: Why Some Companies Make the Leap...And Others Don't
The 7E Solution to Burnout: Transforming High Achievers From Exhausted to Extraordinary
The Five Dysfunctions of a Team: A Leadership Fable
Getting to Yes: Negotiating Agreement Without Giving In
Information Technology Project Management
Organizational Behavior in Health Care
The Fifth Discipline: The Art & Practice of The Learning Organization
Leaders Eat Last: Why Some Teams Pull Together and Others Don't
ADKAR Change Management Book
Innovative Models: Women Only
Conducting Pre-Participation Sports Physicals In The Urgent Care Center
Guidelines for Preventing Workplace Violence
Urgent Care Center Sample Organizational Charts
2021 Questions to AMA regarding 2021 E/M Coding Changes and Responses
2023 Coding Grid Resource - Medical Decision Making
2021 E/M Coding Changes - Impact on Urgent Care
From Gas Station to Urgent Care
Moving Providers from Individual Actors to Team Members
Optimization of Patient Flow in Urgent Care Centers Using a Digital Tool for Recording Patient Symptoms and History: Simulation Study
Telemedicine Reimbursement
Race to Embrace or Get Out of the Way
Site Selection Nuts and Bolts
Clinic Set-up for a Start-Up!
Clinic Start-Up: Billing & Coding
The Front Desk – Beginning of the Revenue Cycle
Survive or Thrive? How E & M 2021 Will Impact Your Bottom Line
Managing the Seas of Value Based Care
Clinic Start Up: Billing
Advance Payer Contracting Part 2
Advanced Payer Contracting - Part 1
Non- Payer Business Contracting: Get to Know What You Don't Know
Social Media and SEO - How are they related and why should you care?
Maximizing Social Media to Reach Patients
Maximizing Media Creation & Conversations in a Digital World
Market Disruption and M&A
Managing Patient Satisfaction and Customer Service
Leadership in Patient Engagement
Get Two-Way Texting Right: Be Compliant & Boost Loyalty
Converting New Patients at Every Step of the Online Journey
Converting Mobile Searchers into Patients
Building an Approach That Works in Urgent Care
Branding and Internal Marketing
Are you wobbling? Maintaining the consistency
15 Customer Service Skills Every Urgent Care Employee Needs
Strong Governance Can Create High Performance in Your Center
Leading Up, Down and Across the Generations
Talent Attraction
Protocols and Competency Assessments for Staff
Improving Recruitment Efficiencies
Culture Eats Strategy for Lunch: Strategies for an employee's first 90 days
Building a Better On-boarding Program Part II
Transgender Care Cultural Clinical Competence
Turn Downtime into Primetime - Transform your Clinic's Efficiencies
The Urgent Care Front Desk Ambassadors, Collectors and Magicians
The Operationally Excellent Organization—Best Practices in the Industry Part II
Technology Trends-What to Consider for your Operation
Strategic Planning: A Framework for Success
Project Management for Success
Operationally Excellent Organization—Best Practices in the Industry Part I
Navigating and Utilizing Your Profit & Loss Statement in Center Management
My Employee Smells Bad and Other Sensitive Situations
Budgeting With an Eye for the Future
What is Compliance?
Super Fun - Financial Statements and Forecasting
Consent - It's Not Just a Form, It's a Process
What to Know About Privacy and Security
Building and Implementing an Overarching Quality Program and Plan
Common Documentation Pitfalls in the Routine Urgent Care Encounter
Summer Staffing
Strategic Performance Evaluations Part Two
X-Ray Services
Pediatric Customer Service
Employee Health Injuries
Better Inventory Management Part Two
Better Inventory Management Part One
Urgent Care as a Tourist Destination - Considerations in Patient Experience
Credit Card Pre-Authorization Scenarios
Emergency Preparedness Presentation
wRVU Calculator Tool
Turnover Cost Template
Self-Assessment Checklist for Good Testing Practices under CLIA waived certificate 2024 Edition
Ready? Set? Test!
OSHA Emergency Temporary Standard Coverage
How to Obtain a CLIA Certificate of Waiver
COVID-19 Plan Template
Telemedicine Literature Review
Human Trafficking in Children: Recognition and Intervention
High Yield Pediatrics Literature Review
Fever Phobia - Covering the Hot Topic of Febrile Infants
Clinician Role in Respiratory Protection Programs
The 21st Century House Call: The Evolution of Urgent Care
Know the Signs: Identifying Human Trafficking in a Health Care Setting
I Need to Transfer This Patient to the ER, Or Do I...?
Defining the Organization's Scope of Care - Scope of Services
Common Myths in Urgent Care Practice…and How to Bust Them!
To Test, or Not to Test? Considerations for Waived Testing
COVID-19 Healthcare Worksite Checklist & Employee Job Hazard Analysis
The 4 'R's' of NP/PA Providers: Role, Regulations, Reimbursement, and Revenue
Advanced Contracting & Credentialing
Building Your Occupational Medicine Sales and Marketing Process
Put A Smile on It: Customer Service for Front Desk and Clinical Staff
How to Stop the Revolving Door
Keeping up with the Joneses: Managing Metrics
Dealing with Difficult Patients
Development of a Standardized Chest Pain Protocol Using Integrated Team Based Approach
Managing Occupational Infectious and Biological Exposures
Medical Assistant Scope Activity
Talking to Your Patients About Money While Creating a Great Experience
Vital Signs: Red flags, Risks & Re-thinking Your Current Processes
Strategic Performance Evaluations Activity
Medical Assistant Scope of Practice
Point of Service Collection Practice Script
Utilizing KPI's for Problem Resolution
Strategic Performance Evaluations
Implementing a Credit Card on File Program
OSHA Respirator Medical Evaluation Questionnaire
CLIA Brochure - Lab Director Responsibilities
Ensure Quality and Patient Safety by Avoiding Charges of Medical Misconduct
UCA Policy & Procedures Manual
Behind the Benchmarks - Setting Goals and Objectives for Success
The Essential Book of Logs
“It’s All In The Details” - Coding, Billing and Reimbursement
Contracting and Credentialing as Primary Care and Urgent Care
Medication Error Prevention
Emergency Preparedness Plans
Emergency Preparedness Sample Fire Drill
Emergency Preparedness Competency Checklist
The Employer of Choice for Benefits and Culture
An Engaged Workforce Drives Better Business Outcomes
Lab Protocols and Radiology Best Practices
Pediatrics
Too Hot to Handle: Essential Strategies for Burn Care Management - On Demand Webinar
Palivizumab Prophylaxis in Infants and Young Children at Increased Risk of Hospitalization for Respiratory Syncytial Virus Infection
Return to Play after COVID-19 infection (Infograph)
Pediatric Urgent Care Essentials
Avoiding Pitfalls in the Diagnosis and Treatment of Pediatric Rashes
Roles
For Clinical Support Staff
Antigen Testing: Championing a Future of Better Patient Outcomes in Urgent Care
5 Myths About Urgent Care and How to Dispel Them
Consent - It's Not Just a Form, It's a Process
What to Know About Privacy and Security
The New Bedside - Building Patient-Physician Partnerships in Telemedicine and Beyond
Lab Check-Up
Lab Protocols and Radiology Best Practices
Getting the Most Out of Radiology Services
For Clinicians
Antigen Testing: Championing a Future of Better Patient Outcomes in Urgent Care
AI IN URGENT CARE: REAL WORLD IMPACT ON CODING AND RCM presented by Exdion Health
5 Myths About Urgent Care and How to Dispel Them
Clinician Credentialing & Privileging Manual
2024 Accreditation Standards Manual
Consent - It's Not Just a Form, It's a Process
What to Know About Privacy and Security
State of the Art Guideline Review: Influenza/ Bronchitis/ Pneumonia
Pediatric Urgent Care Essentials
Physical Examinations
The New Bedside - Building Patient-Physician Partnerships in Telemedicine and Beyond
Regulations, Paperwork and Occupational Causation Concerns
Treating Common Infections seen in Urgent Care
General Medical: Pharmacology
Radiology: Caught on Film - A Day in the Office
Sample Clinical Protocols
The Essential Book of Logs
Understanding Antibiotic Prescribing
Improving Outpatient Antibiotic Use with Strategies - 2022 On Demand Webinar
“It’s All In The Details” - Coding, Billing and Reimbursement
2021 E/M Changes: What Clinic Managers Need to Know
Optimizing Opioid and Antibiotic Prescribing - 2022 On Demand Webinar
Lab Protocols and Radiology Best Practices
Getting the Most Out of Radiology Services
For Operations Management
Wellness-Centered Leadership Playbook
AI IN URGENT CARE: REAL WORLD IMPACT ON CODING AND RCM presented by Exdion Health
5 Myths About Urgent Care and How to Dispel Them
2024 UCA Clinician Compensation Benchmarking Report
Clinician Credentialing & Privileging Manual
Physical Environment Policies & Forms Manual
2024 Accreditation Standards Manual
What is Compliance?
Super Fun - Financial Statements and Forecasting
Consent - It's Not Just a Form, It's a Process
What to Know About Privacy and Security
Building and Implementing an Overarching Quality Program and Plan
Emergency Preparedness Presentation
Regulations, Paperwork and Occupational Causation Concerns
Sample Clinical Protocols
UCA Policy & Procedures Manual
Behind the Benchmarks - Setting Goals and Objectives for Success
The Essential Book of Logs
Contracting and Credentialing as Primary Care and Urgent Care
Emergency Preparedness Sample Fire Drill
Emergency Preparedness Competency Checklist
The Employer of Choice for Benefits and Culture
An Engaged Workforce Drives Better Business Outcomes
Lab Check-Up

Training and Resources Products