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This course will describe how Urgent Care physicians can improve their relationships with patients at the actual and virtual bedside.
It is a general concern among medical professionals that the healthcare system is suffering from a deficiency of empathy and compassion for patients. Today medical assistants record most of the patient’s medical history, and physicians sit distractedly in rooms, buried behind electronic health records and paperwork. The result of this is that patients are feeling more and more disconnected from their physicians and taking less interest in partnering in their own medical care. Physicians are overscheduled, overbooked, and overworked and general etiquette is deteriorating. Bedside manner is getting lost in the drive to see more patients and complete more paperwork. This course will describe how Urgent Care physicians can improve their relationships with patients at the actual and virtual bedside by connecting with patients exactly where they are physically, mentally and emotionally.
| Source | Urgent Care Association |
|---|---|
| Contributor | Brittany Busse |
| Length | 15 minutes |
| Format | Video |
| Publication Date | 05/06/2018 |
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