It’s impossible to overestimate the impact an urgent care center’s front desk can have on the practice’s success or failure.
It’s impossible to overestimate the impact an urgent care center’s front desk can have on the practice’s success or failure. Besides acting as welcoming ambassadors, the front desk functions as mission control: registering patients, verifying insurance coverage, clarifying financial policies, collecting outstanding balances, and so much more. Properly managed and trained, an enthusiastic front desk team can elevate a visit to a world-class patient experience, or doom it to a dreaded one-star review. This presentation will examine the daily responsibilities of the urgent care front desk, and explore the opportunities for creating an amazing patient experience. Also discussed are the many new challenges faced by front desk staff due to increased financial pressure on patients by high deductibles, complicated insurance plans, and an ever-changing healthcare environment.
Urgent Care Association