When first impressions are lasting, know that the behavior of the front desk staff has a direct impact on the patient experience and the center’s profitability. The front desk is a very important facet of the center, and a friendly and efficient front desk staff leaves a positive impact on patients. Front desk staff is the first and last impression a patient has of the center and can make a huge difference in patient retention rate and new patient referrals. Learn what it takes to effectively work with staff, utilizing training, policies and procedures to optimize staff operations and flow while creating a positive experience for the patient.
Urgent Care Association