March 14, 2024


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CUCM, Hippo Launch Clinical Readiness Assessment


The Clinical Readiness Assessment is a 100-question written assessment that will –

  • Take about 3.5 hours to complete
  • Standardize how organizations measure clinical readiness to ensure a high standard of care
  • Determines clinicians’ readiness and knowledge gaps of clinicians entering the urgent care workforce, to identify critical needs in your urgent care practices
  • Provide both a College of Urgent Care Medicine Certificate of Completion and 8.25 AMA PRA Category 1 CME Credits™
But why stop there? Pair the Urgent Care Clinical Readiness Assessment with our Urgent Care Bootcamp for an all-encompassing prep that turns challenges into triumphs. Get everything you need to excel from clinical pearls to over 200 step-by-step videos, ensuring your team isn’t just ready but thriving in this fast-paced environment.
Available to UCA members exclusively through the Hippo sales team, this duo is your ticket to transforming Urgent Care standards. Schedule a time to learn more from the Hippo sales team:

HHS Resources in Response to Change Healthcare Cyberattack


In light of the recent cybersecurity incident at Change Healthcare, the U.S. Department of Health and Human Services (HHS) issued a to healthcare providers yesterday. This notice addresses the significant financial and operational disruptions caused by the breach.

Recognizing the challenges that providers encounter in receiving transparent information from health insurers at this time, they have requested that insurers provide detailed contact information.

HHS has gathered a comprehensive collection of information, resources, and tools from health plans to aid providers seeking support.  includes details that assist providers in coordinating with payers about the cyberattack’s effects, offers links to resources established by payers (such as instructions for accessing alternative data clearinghouse services) and provides information on advanced payments, among other essential details.

Resources from the following key insurers are included:

  • United Health Group
  • AmeriHealth Caritas
  • Blue Cross Blue Shield
  • Centene Corporation
  • Cigna Health
  • CVS Health
  • Elevance Health
  • Humana
  • Kaiser Permanente
  • Molina Healthcare

Please be assured that UCA stands in solidarity with you throughout this process and remains committed to advocating on your behalf.

UCA Commission on Diversity Seeks Pilot Organizations for Commendation


The UCA Commission on Diversity is seeking organizations to participate in the pilot of a new DEI Commendation.

This Commendation was created in order to reinforce a commitment to best practices and health equity, which requires systemic, complex, data driven outcomes. Because data often shows healthcare quality and outcomes are often worse for minorities, women, LGBTQ+, disabled, and those living in rural areas, UCA and the Commission on Diversity have created a new opportunity for Urgent Care organizations to be recognized for their commitment to addressing healthcare disparities by implementing diversity, equity, and inclusion strategies.

The DEI Commendation acknowledges those who can demonstrate their ability to create an inclusive environment, while fostering equal opportunities, and embracing diversity in all its forms.

Applicants will submit evidence of compliance with no fewer than one initiative per core element demonstrating a commitment to health equity through clinical practices, operations and/or community outreach strategies.

Four Pillars of the DEI Commendation

  • Commitment
  • Action for Policy and Practice
  • Reinforce Partnerships
  • Enhance Workplace Diversity, Inclusion and Engagement

Interested in participating, or have questions? Email Commission co-chairs April Gillam or Cassandra Donnelly, MD.

Convention Attendees Entered to Win Vegas Show Tickets


Everyone registered for the Urgent Care Convention though April 3 will be entered into a random drawing for 2 tickets for the following shows.

  • Absinthe at The Spiegeltent at Caesars Palace
    • April 14 & 16 at 8:00 p.m.
  • Jerry Seinfeld at The Colosseum at Caesars Palace
    • April 13 at 8:00 p.m.
  • Mat Franco Magic Reinvented at The Linq
    • April 13 at 7:00 p.m.
  • Bret Ernst & Butch Bradley at Jimmy Kimmel’s Comedy Club
    • April 14 at 7:30 p.m.
  • Vicki Barbolak at Jimmy Kimmel’s Comedy Club
    • April 16 at 7:00 p.m.

Winners will be contacted April 5. Good luck!

Attendees: Click here to start envisioning your time with us, as we Recharge together.

Clinicians: Take Compensation Survey, Get Data

Now Open for Participation

UCA is inviting clinicians working in Urgent Care to participate in this anonymous and confidential compensation survey. Your participation gives employers benchmarks specific to the Urgent Care market allowing them to remain competitive and retain their clinician talent.

The survey includes questions on factors that influence compensation such as level of experience, education and geographic location. Additionally, it covers topics such as job satisfaction and current pain points.

Those who complete the survey receive access to the national-level results. At the completion of the survey, you will be re-directed to a separate form to request the results, upon release. Your survey submission and results request will not be connected, keeping your answers anonymous.

UCA Affiliates

Monday Night is for Celebrating at the Urgent Care Convention! 


Tickets are selling fast for the Urgent Care Foundation Celebration, but seats are still available to everyone attending the Urgent Care Convention Monday, April 15, at 6:30 p.m. (including exhibitors).

Enjoy a garden party to remember while acknowledging the achievements of our peers, raising funds to support research and public relations initiatives and simply recharging with some well-earned entertainment, camaraderie and dancing.


2024 Q1 Urgent Caring


Published quarterly, Urgent Caring is a peer-reviewed publication from the College of Urgent Care Medicine and includes editorials from UCA board members, case studies, Urgent Updates and more.

From best practices to unique cases to expert insights, clinicians provide Urgent Care centers with the latest news in Urgent Care medicine as well as innovation in Urgent Care education.

The 2024 Q1 issue — which was delivered to College members’ inboxes this week — includes topics such as Unexplained Bruising, Dental Implant Infections, Syphilis on the Rise, Early Detection of Measles, Acute Dizziness and Respiratory Rate. 

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Urgent Updates


Measles Outbreak Threatens US Status Of ‘Eliminating’ Virus

The rash of measles outbreaks around the country has sparked concerns that the U.S. risks losing its status as a country where the disease has been eliminated, a distinction held since 2000. The CDC recommends people without immunity to measles should isolate after potential exposure for 21 days. Full Access: The Hill

Can AI Tool Improve Dx of Ear Infections?

Out of an original pool of 1561 videos, experts identified acute otitis media in 305 videos (26.5%) and no acute otitis media in 846 videos (73.5%). The tool achieved a sensitivity of 93.8% and specificity of 93.5%, with bulging of the tympanic membrane being the most indicative feature of acute otitis media, present in 100% of diagnosed cases, according to the researchers. Full Access: Medscape

A New Diagnostic Tool for Gonorrhea?

In preliminary studies, a novel point-of-care assay for detecting Neisseria gonorrhoeae accurately identified the infection in 96.5% of symptomatic men and 95.5% of symptomatic women. This test may provide an important addition to the toolbox for diagnosing STIs in the resource-limited settings. Full Access: NEJM

SMART Initiation Low Among PCPs, But Several Interventions Could Improve Adoption

In this study, presented at the American Academy of Allergy, Asthma & Immunology Annual Meeting, only seven out of 22 children initiated on SMART were initiated by a PCP.

The researcher concluded that single maintenance and reliever therapy was not commonly initiated by primary care providers, although PCPs supported efforts to improve adoption. Full Access: Helio

Webinars, Podcasts and Education

Have Fun, Learn from Accreditation Experts

Stop by the Quality Programs Center at the Urgent Care Convention to learn more about Accreditation, Certification and how you can Recharge your Quality Programs.
Learn on your own time and find answers to questions prior to Accreditation surveys.
You’ll also get to:
  • Test your knowledge with an Interactive Wall Quiz
  • Spin the Prize Wheel
  • Name the Quality Programs Koala
So, stand out from the competition and elevate your organization – come visit the UCA Quality Team.

Solutions.Webinar Sponsored by Exdion


Webinar: Thursday, April 4 | 2 p.m. CST

Exdion Health: Generative AI and Revenue Cycle Management in Urgent Care

Review of how Exdion Health uses generative AI to eliminate denials, ensure compliance and maximize revenue in Urgent Care centers.
Learning Objectives:
  • To Understand the Cause of Denials in Urgent Care
  • Coding and Clinical Documentation Links to Missed Revenue
  • How AI can Solve for Coding, Clinical Documentation

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