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Accreditation & Certification
CAUCQ Participant Directory Commendation Program
CAUCQ Participant Directory Certification Program
CAUCQ Participant Directory Accreditation Program
Quality Improvement Plan and Data Tracker
Human Resources Policies Manual 2025
Clinician Credentialing & Privileging Manual
Physical Environment Policies & Forms Manual
2024 Accreditation Standards Manual
Advocacy
What were they thinking?
2025 Award Winners On-Demand Webinar Series: Innovation & Leadership in Urgent Care
5 Myths About Urgent Care and How to Dispel Them
Grassroots Advocacy- How to Rally the Troops
2024 UCA Award Winner On-Demand Webinar Series
Advocacy in Action Webinar 2024
Antibiotics
Diagnostics: Protecting Patients Now and for the Future
Next-Morning PCR Infectious Disease Diagnostics: Clinicians and Patients Are Advancing. Will Policy Keep Pace?
Antibiotic Stewardship: Pharyngitis Diagnostics for Urgent Care Clinicians
Bi-Weekly Respiratory Trends Report
Precision Diagnostics: Protecting Patients Now and for the Future
Diagnostic Accuracy of a Bacterial and Viral Biomarker Point-of-Care Test in the Outpatient Setting
Simply Strep Antibiotic Stewardship Clinical Content
Evaluating an urgent care antibiotic stewardship intervention: a multi-network collaborative effort 
What's New With The Flu?
Antibiotic Stewardship Awareness Week Webinar Series 2024
2022 CUCM Best Practices Bundle
Syndromic Testing: Empowering clinical decisions through rapid, PCR results
Role of Rapid Multiplex PCR to Optimize Medical Decision-Making
Evaluating the Effect of an Urgent Care Antibiotic Stewardship Intervention: A Multi-Network Collaborative Effort
Common Myths & New Successes in Urgent Care Antibiotic Stewardship (ABS): On Demand Webinar 2023
Top Tips & Best Practices from UCA Convention with Joe Toscano, MD
ABS Public Commitment Statement – Editable Poster
Antibiotic Stewardship Toolkit
Preparing for What’s Next: Monkeypox, COVID-19, and Antibiotic Stewardship - On Demand Webinar 2022
Understanding Antibiotic Prescribing
Improving Outpatient Antibiotic Use with Strategies - 2022 On Demand Webinar
Optimizing Opioid and Antibiotic Prescribing - 2022 On Demand Webinar
CME Eligible Content
Charting New Paths in Uncontrolled Asthma: Expanding Access to Quality Care
2024 Urgent Caring Bundle
2023 Urgent Caring Bundle
2022 Urgent Caring Bundle 
2021 Urgent Caring Bundle
What's New With The Flu?
Common Myths & New Successes in Urgent Care Antibiotic Stewardship (ABS): On Demand Webinar 2023
Urgent Care Bootcamp
Journal of Urgent Care Medicine (JUCM) - Print Edition
Webinar: Chest Pain in Urgent Care
Diagnosis and Treatment
Diagnostics: Protecting Patients Now and for the Future
Flu Season Protocol: Best Practices for Urgent Care Teams
Sepsis Awareness Month
2024 CUCM Best Practices Bundle
Simply Strep Antibiotic Stewardship Clinical Content
US STI Positivity Trends
Trich and treat; diagnosing and managing Trichomonas vaginalis
Automating Behavioral Health Screening to Improve Clinical Care and Revenue
2024 Urgent Caring Bundle
2023 Urgent Caring Bundle
2022 Urgent Caring Bundle 
2021 Urgent Caring Bundle
What's New With The Flu?
Antigen Testing: Championing a Future of Better Patient Outcomes in Urgent Care
Antibiotic Stewardship Awareness Week Webinar Series 2024
2023 CUCM Best Practices Bundle
2022 CUCM Best Practices Bundle
Respiratory Trend Report
Syndromic Testing: Empowering clinical decisions through rapid, PCR results
Role of Rapid Multiplex PCR to Optimize Medical Decision-Making
Too Hot to Handle: Essential Strategies for Burn Care Management - On Demand Webinar
2024 UCA Award Winner On-Demand Webinar Series
2021 CUCM Best Practices Bundle
Lyme Disease and Other Tickborne Diseases in Pennsylvania
Respiratory Protection General Guidance
Communicable Diseases
Evaluating the Effect of an Urgent Care Antibiotic Stewardship Intervention: A Multi-Network Collaborative Effort
Palivizumab Prophylaxis in Infants and Young Children at Increased Risk of Hospitalization for Respiratory Syncytial Virus Infection
Reframing Rescue Therapy to Help Prevent Asthma Exacerbations
Urgent Care Industry White Paper
Common Myths & New Successes in Urgent Care Antibiotic Stewardship (ABS): On Demand Webinar 2023
Urgent Care Bootcamp
Journal of Urgent Care Medicine (JUCM) - Print Edition
Top Tips & Best Practices from UCA Convention with Joe Toscano, MD
5 Can't Miss EKGs
Heat Illness in Urgent Care
IV Injection Training Pad
Intraveneous Practice Arm Kit, Dark Skin
Webinar: Chest Pain in Urgent Care
Ultrassist Suture Practice Kit
Textbook of Urgent Care Medicine
Respiratory Syncytial Virus Infection (RSV) Activity Levels
ABS Public Commitment Statement – Editable Poster
Antibiotic Stewardship Toolkit
Preparing for What’s Next: Monkeypox, COVID-19, and Antibiotic Stewardship - On Demand Webinar 2022
2021 Questions to AMA regarding 2021 E/M Coding Changes and Responses
2023 Coding Grid Resource - Medical Decision Making
A Rational Approach to the Urgent Care Patient with Psychiatric Complaints
Handling Asymptomatic Hypertension in Urgent Care
Demystifying the Pediatric Elbow
Employee Health Injuries
Urgent Care as a Tourist Destination - Considerations in Patient Experience
Evidence Based Approach to Abdominal Pain in Urgent Care
OSHA Emergency Temporary Standard Coverage
COVID-19 Plan Template
Complications & Concerns in Patients who Have Had Bariatric Surgery
Concussionology: Update on the Science of Concussion Injury 2019
Evaluating/Treating Head Injury in Urgent Care
Pediatric Gastrointestinal Disorders
Radiographic Evaluation of the Pediatric Elbow
Neonatal Issues
Extremity Radiology Review
Chest Radiography Review
Pediatric Orthopedics
Interesting Cases in a Pediatric Urgent Care: Hoof Beats and Horses
Fever Phobia - Covering the Hot Topic of Febrile Infants
Chest Pain in Children and Adolescents: Pitfalls and Pearls
Urgent Care Ophthalmology
Urgent Care Approach to Vaginitis
Best UC Management of Back Pain
Clinician Role in Respiratory Protection Programs
Head Injury in Urgent Care
Urgent Care Approach to Epistaxis
State of the Art Guideline Review: Skin and Soft Tissue Infections
Development of a Standardized Chest Pain Protocol Using Integrated Team Based Approach
Evaluating and Treating Gynecologic Complaints in Non-Pregnant Women
Managing Occupational Infectious and Biological Exposures
Occupational Exposures
Thoracolumbar and Lower Back Pain/Injury
Avoiding Pitfalls in the Diagnosis and Treatment of Pediatric Rashes
Treating Common Infections seen in Urgent Care
Tick-Borne Diseases
Ensure Quality and Patient Safety by Avoiding Charges of Medical Misconduct
Geriatrics Issues in the Urgent Care
Understanding Antibiotic Prescribing
Optimizing Opioid and Antibiotic Prescribing - 2022 On Demand Webinar
Getting the Most Out of Radiology Services
Radiology Quality and Maintenance Log
External Resources
Respiratory Season Trends: How Americans Respond to Symptoms and Seek CareNext-Morning PCR Infectious Disease Diagnostics: Clinicians and Patients Are Advancing. Will Policy Keep Pace?
Next-Morning PCR Infectious Disease Diagnostics: Clinicians and Patients Are Advancing. Will Policy Keep Pace?
Antibiotic Stewardship: Pharyngitis Diagnostics for Urgent Care Clinicians
Bi-Weekly Respiratory Trends Report
Case Study: Same-visit test and treat for syphilis using a rapid treponemal test
Grow Beyond Episodic Care: A Smarter Future for Urgent Care
Respiratory Trend Report
Preparticipation Physical Evaluation
Grassroots Advocacy- How to Rally the Troops
Respiratory Protection General Guidance
Communicable Diseases
Evaluating the Effect of an Urgent Care Antibiotic Stewardship Intervention: A Multi-Network Collaborative Effort
Reframing Rescue Therapy to Help Prevent Asthma Exacerbations
Stop Physician Burnout: What to Do When Working Harder Isn't Working
Benchmarking: A Roadmap to Success
AI Digital Marketing Dominance
Urgent Care Industry White Paper
Urgent Care Bootcamp
Featured
The Manager's Playbook: Lessons Learned in Urgent Care Leadership
Service Lines, HR, and Marketing - The Operational Webinar Bundle
2024 AI Webinar Series - On Demand
Formats
Books and Articles
Case Study: Same-visit test and treat for syphilis using a rapid treponemal test
Sepsis Awareness Month
2024 CUCM Best Practices Bundle
Simply Strep Antibiotic Stewardship Clinical Content
Evaluation and Management Services Guide
Planning for Learning and Development: Identifying Needs and Setting Priorities
Building a Feedback Culture: How to Solicit, Give, and Respond to Feedback
Creating a Seamless Onboarding Experience
Crisis Prevention Institute's TOP 10 De-Escalation Tips
2025 UCA Book List
2024 Urgent Caring Bundle
2023 Urgent Caring Bundle
2022 Urgent Caring Bundle 
2021 Urgent Caring Bundle
2022 CUCM Best Practices Bundle
Getting the Most Out of Radiology Services
Reports and Manuals
US STI Positivity Trends
2024 UCA Clinician Compensation Benchmarking Report
Clinician Credentialing & Privileging Manual
Physical Environment Policies & Forms Manual
2024 Accreditation Standards Manual
Respiratory Protection General Guidance
Evaluating the Effect of an Urgent Care Antibiotic Stewardship Intervention: A Multi-Network Collaborative Effort
Benchmarking Report - Finance
Benchmarking Report - Operations
Series and Training Courses
Patient Experience Series: Front Desk Marketing
The Manager's Playbook: Lessons Learned in Urgent Care Leadership
Emergency Preparedness Presentation
Templates & Forms
ABS Public Commitment Statement – Editable Poster
Antibiotic Stewardship Toolkit
COVID-19 Plan Template
Emergency Preparedness Sample Fire Drill
Emergency Preparedness Competency Checklist
Radiology Quality and Maintenance Log
Webinars and Videos
Scaling Patient Growth: Urgent Care Marketing in the Privacy Era
2025 Award Winners On-Demand Webinar Series: Innovation & Leadership in Urgent Care
Grow Beyond Episodic Care: A Smarter Future for Urgent Care
Trich and treat; diagnosing and managing Trichomonas vaginalis
What's New With The Flu?
Antigen Testing: Championing a Future of Better Patient Outcomes in Urgent Care
AI IN URGENT CARE: REAL WORLD IMPACT ON CODING AND RCM presented by Exdion Health
Antibiotic Stewardship Awareness Week Webinar Series 2024
5 Myths About Urgent Care and How to Dispel Them
Syndromic Testing: Empowering clinical decisions through rapid, PCR results
Role of Rapid Multiplex PCR to Optimize Medical Decision-Making
Too Hot to Handle: Essential Strategies for Burn Care Management - On Demand Webinar
Service Lines, HR, and Marketing - The Operational Webinar Bundle
2024 UCA Award Winner On-Demand Webinar Series
Advocacy in Action Webinar 2024
2024 AI Webinar Series - On Demand
Webinar: Practical Marketing Made Simple
Preparing for What’s Next: Monkeypox, COVID-19, and Antibiotic Stewardship - On Demand Webinar 2022
What is Compliance?
Super Fun - Financial Statements and Forecasting
A Guide to Consent - It's Not Just a Form, It's a Process
What to Know About Privacy and Security
Employee Health Injuries
Avoiding Pitfalls in the Diagnosis and Treatment of Pediatric Rashes
Treating Common Infections seen in Urgent Care
Behind the Benchmarks - Setting Goals and Objectives for Success
Understanding Antibiotic Prescribing
Optimizing Opioid and Antibiotic Prescribing - 2022 On Demand Webinar
Emergency Preparedness Plans
Enhancing Laboratory Excellence in Urgent Care
Getting the Most Out of Radiology Services
Industry Data
Urgent Care Site Selection Tool: Strategic Market Assessment Report TEST
2024 UCA Clinician Compensation Benchmarking Report
Respiratory Trend Report
Urgent Care Site Selection Tool: Strategic Market Assessment Report
Urgent Care Industry White Paper
Benchmarking Report - Finance
Benchmarking Report - Operations
Handling Asymptomatic Hypertension in Urgent Care
Industry Perspectives
Diagnostics: Protecting Patients Now and for the Future
Respiratory Season Trends: How Americans Respond to Symptoms and Seek CareNext-Morning PCR Infectious Disease Diagnostics: Clinicians and Patients Are Advancing. Will Policy Keep Pace?
Next-Morning PCR Infectious Disease Diagnostics: Clinicians and Patients Are Advancing. Will Policy Keep Pace?
Antibiotic Stewardship: Pharyngitis Diagnostics for Urgent Care Clinicians
Case Study: Same-visit test and treat for syphilis using a rapid treponemal test
Closing the Diagnostic Gap in Urgent Care: Stewardship This Cold & Flu Season
The Security Risk Analysis: Your Best Friend for HIPAA Compliance
Simply Strep Antibiotic Stewardship Clinical Content
US STI Positivity Trends
Patient Experience Series: Front Desk Marketing
Migraine Management Toolkit: Diagnose, Treat, Evaluate
Respiratory Trend Report
Operations
Billing/Coding
Evaluation and Management Services Guide
Grow Beyond Episodic Care: A Smarter Future for Urgent Care
AI IN URGENT CARE: REAL WORLD IMPACT ON CODING AND RCM presented by Exdion Health
2021 E/M Changes: What Clinic Managers Need to Know
Compensation
2024 UCA Clinician Compensation Benchmarking Report
Customer Experience
Scaling Patient Growth: Urgent Care Marketing in the Privacy Era
Front Desk is the Front Line
Why Reviews and Social Media Matter More Than Ever for Urgent Care SEO
Patient Experience Series: Front Desk Marketing
Crisis Prevention Institute's TOP 10 De-Escalation Tips
The Manager's Playbook: Lessons Learned in Urgent Care Leadership
Emergency Preparedness
Emergency Preparedness Presentation
Emergency Preparedness Plans
Emergency Preparedness Sample Fire Drill
Emergency Preparedness Competency Checklist
Finance and Budgeting
2021 E/M Changes: What Clinic Managers Need to Know
Human Resources
Planning for Learning and Development: Identifying Needs and Setting Priorities
Building a Feedback Culture: How to Solicit, Give, and Respond to Feedback
Creating a Seamless Onboarding Experience
The Manager's Playbook: Lessons Learned in Urgent Care Leadership
Wellness-Centered Leadership Playbook
Webinar: HR: Raises, Promotions, and Reprimands
Operationally Excellent Organization—Best Practices in the Industry
My Employee Smells Bad and Other Sensitive Situations
Turnover Cost Template
Marketing
Scaling Patient Growth: Urgent Care Marketing in the Privacy Era
Why Reviews and Social Media Matter More Than Ever for Urgent Care SEO
Patient Experience Series: Front Desk Marketing
The Manager's Playbook: Lessons Learned in Urgent Care Leadership
Onboarding
Creating a Seamless Onboarding Experience
Performance Reviews
Planning for Learning and Development: Identifying Needs and Setting Priorities
Building a Feedback Culture: How to Solicit, Give, and Respond to Feedback
Staffing
Front Desk is the Front Line
Evaluation and Management Services Guide
2025 Award Winners On-Demand Webinar Series: Innovation & Leadership in Urgent Care
Grow Beyond Episodic Care: A Smarter Future for Urgent Care
AI IN URGENT CARE: REAL WORLD IMPACT ON CODING AND RCM presented by Exdion Health
BULK EM Coding Bundle
2024 UCA Clinician Compensation Benchmarking Report
Service Lines, HR, and Marketing - The Operational Webinar Bundle
2024 UCA Award Winner On-Demand Webinar Series
What is HIPAA Anyway? Download the eBook
Build a Phishing-Proof Practice with HIPAA
Advocacy in Action Webinar 2024
EM Coding Bundle
What Protects Patient Data in Autonomous AI Medical Coding
RPA in Healthcare: Revolutionizing Business Processes and Enhancing Healthcare Efficiency
The power of AI in healthcare: a leader’s guide
Payer Relations Toolkit
Getting Rid of Stupid Stuff: Reduce the Unnecessary Daily Burdens for Clinicians
Urgent Care Cleaning: 10 Tips for a Clean Urgent Care Environment
AI Digital Marketing Dominance
Urgent Care Industry White Paper
Webinar: Adding a New Service Line
Decrease your OpEx and Elevate Your Patient Experience in One Fell Swoop.
Your Urgent Care is Not a Commodity - Stop Marketing it That Way
Webinar: Practical Marketing Made Simple
Contract Negotiation
The Burnout Workbook: Advice and Exercises to Help You Unlock the Stress Cycle
Webinar: HR: Raises, Promotions, and Reprimands
Fireproof Your Finances: Expanding Occupational Medicine at Your Urgent Care
Urgent Care Guide: Management and Disposition Decisions
Limited Scope License X-ray Regulations by State
EMRA Urgent Care Guide: Management and Disposition Decisions
Abscess I&D Trainer
Leadership and Self-Deception: Getting Out of the Box
Urgent Care Center Sample Organizational Charts
2021 Questions to AMA regarding 2021 E/M Coding Changes and Responses
2023 Coding Grid Resource - Medical Decision Making
2021 E/M Coding Changes - Impact on Urgent Care
Optimization of Patient Flow in Urgent Care Centers Using a Digital Tool for Recording Patient Symptoms and History: Simulation Study
Operationally Excellent Organization—Best Practices in the Industry
Navigating and Utilizing Your Profit & Loss Statement in Center Management
My Employee Smells Bad and Other Sensitive Situations
Budgeting With an Eye for the Future
What is Compliance?
Super Fun - Financial Statements and Forecasting
A Guide to Consent - It's Not Just a Form, It's a Process
What to Know About Privacy and Security
Summer Staffing
Employee Health Injuries
Better Inventory Management Part Two
Better Inventory Management Part One
Urgent Care as a Tourist Destination - Considerations in Patient Experience
Credit Card Pre-Authorization Scenarios
Emergency Preparedness Presentation
wRVU Calculator Tool
Turnover Cost Template
OSHA Emergency Temporary Standard Coverage
COVID-19 Plan Template
High Yield Pediatrics Literature Review
Fever Phobia - Covering the Hot Topic of Febrile Infants
Clinician Role in Respiratory Protection Programs
The 21st Century House Call: The Evolution of Urgent Care
I Need to Transfer This Patient to the ER, Or Do I...?
Defining the Organization's Scope of Care - Scope of Services
Keeping up with the Joneses: Managing Metrics
Dealing with Difficult Patients
Development of a Standardized Chest Pain Protocol Using Integrated Team Based Approach
Managing Occupational Infectious and Biological Exposures
Medical Assistant Scope Activity
Talking to Your Patients About Money While Creating a Great Experience
Medical Assistant Scope of Practice
Point of Service Collection Practice Script
Utilizing KPI's for Problem Resolution
Implementing a Credit Card on File Program
Ensure Quality and Patient Safety by Avoiding Charges of Medical Misconduct
Behind the Benchmarks - Setting Goals and Objectives for Success
Emergency Preparedness Plans
Emergency Preparedness Sample Fire Drill
Emergency Preparedness Competency Checklist
Enhancing Laboratory Excellence in Urgent Care
Getting the Most Out of Radiology Services
Roles
For Clinical Support Staff
Wound Care Pearls and Pitfalls
2024 Urgent Caring Bundle
Antigen Testing: Championing a Future of Better Patient Outcomes in Urgent Care
5 Myths About Urgent Care and How to Dispel Them
Respiratory Trend Report
Syndromic Testing: Empowering clinical decisions through rapid, PCR results
ABS Public Commitment Statement – Editable Poster
A Guide to Consent - It's Not Just a Form, It's a Process
What to Know About Privacy and Security
Enhancing Laboratory Excellence in Urgent Care
Getting the Most Out of Radiology Services
For Clinicians
Sepsis Awareness Month
2024 CUCM Best Practices Bundle
Simply Strep Antibiotic Stewardship Clinical Content
US STI Positivity Trends
Wound Care Pearls and Pitfalls
2024 Urgent Caring Bundle
2023 Urgent Caring Bundle
2022 Urgent Caring Bundle 
2021 Urgent Caring Bundle
What's New With The Flu?
Antigen Testing: Championing a Future of Better Patient Outcomes in Urgent Care
AI IN URGENT CARE: REAL WORLD IMPACT ON CODING AND RCM presented by Exdion Health
Antibiotic Stewardship Awareness Week Webinar Series 2024
5 Myths About Urgent Care and How to Dispel Them
Respiratory Trend Report
Syndromic Testing: Empowering clinical decisions through rapid, PCR results
Role of Rapid Multiplex PCR to Optimize Medical Decision-Making
Too Hot to Handle: Essential Strategies for Burn Care Management - On Demand Webinar
Clinician Credentialing & Privileging Manual
2024 Accreditation Standards Manual
Respiratory Protection General Guidance
Common Myths & New Successes in Urgent Care Antibiotic Stewardship (ABS): On Demand Webinar 2023
ABS Public Commitment Statement – Editable Poster
Preparing for What’s Next: Monkeypox, COVID-19, and Antibiotic Stewardship - On Demand Webinar 2022
A Guide to Consent - It's Not Just a Form, It's a Process
What to Know About Privacy and Security
Employee Health Injuries
COVID-19 Plan Template
Treating Common Infections seen in Urgent Care
Understanding Antibiotic Prescribing
Improving Outpatient Antibiotic Use with Strategies - 2022 On Demand Webinar
2021 E/M Changes: What Clinic Managers Need to Know
Optimizing Opioid and Antibiotic Prescribing - 2022 On Demand Webinar
Radiology Quality and Maintenance Log
For Operations Management
The Security Risk Analysis: Your Best Friend for HIPAA Compliance
Front Desk is the Front Line
Why Reviews and Social Media Matter More Than Ever for Urgent Care SEO
Patient Experience Series: Front Desk Marketing
Grow Beyond Episodic Care: A Smarter Future for Urgent Care
The Manager's Playbook: Lessons Learned in Urgent Care Leadership
Wellness-Centered Leadership Playbook
AI IN URGENT CARE: REAL WORLD IMPACT ON CODING AND RCM presented by Exdion Health
5 Myths About Urgent Care and How to Dispel Them
2024 UCA Clinician Compensation Benchmarking Report
Clinician Credentialing & Privileging Manual
Physical Environment Policies & Forms Manual
2024 Accreditation Standards Manual
ABS Public Commitment Statement – Editable Poster
What is Compliance?
Super Fun - Financial Statements and Forecasting
A Guide to Consent - It's Not Just a Form, It's a Process
What to Know About Privacy and Security
Emergency Preparedness Presentation
Behind the Benchmarks - Setting Goals and Objectives for Success
Emergency Preparedness Sample Fire Drill
Emergency Preparedness Competency Checklist
Enhancing Laboratory Excellence in Urgent Care

Clinic Front Desk Strategies Products