UCA Content Creator Program
We’re seeking passionate clinical experts to contribute to the advancement of urgent care through high-quality content. We are actively soliciting content on specific areas detailed on the call for content board below in addition to an open call for clinical topics of your choosing.
Whether you want to share best practices, evidence-based guidelines, or insights into emerging trends, your expertise can help providers deliver exceptional patient care and stay ahead in the field.
Customer Service Skills
Call for Content Description: Share essential customer service skills for urgent care employees, including communication, empathy, de-escalation, and efficiency.
Suggested Delivery Format: Infographic or Article
Suggested Length of Content: 1-2 Pages
Top Leadership Qualities Needed in Urgent Care
Call for Content Description: Key leadership qualities that drive success in urgent care, from adaptability and decision-making to team motivation and strategic thinking. Share insights, real-world examples, or practical tips to help urgent care leaders thrive in a fast-paced healthcare environment.
Suggested Delivery Format: Infographic or Article
Suggested Length of Content: 1-2 Pages
Patient Experience Series
Call for Content Description: Review key aspects of the Urgent Care patient experience, from check-in to follow-up. Topics can include wait time management, effective communication, service recovery, and strategies to improve patient satisfaction and loyalty.
Suggested Delivery Format: Video or Audio Series
Suggested Length of Content: 4-5 episode video or podcast series 5-10 minutes in length per episode
Security Protocols
Call for Content Description: Security protocols for Urgent Care centers, covering topics such as data protection, patient privacy, staff safety, and emergency preparedness.
Suggested Delivery Format: Infographic, Article, Video
Suggested Length of Content: 1-2 Pages or 10-15 minute video
Pediatric Costumer Service
Call for Content Description: How to deliver excellent customer service in a pediatric Urgent Care. Information to include communication strategies, calming anxious children and parents, and creating a kid-friendly environment
Suggested Delivery Format: Script, Infographic, Video/Audio
Suggested Length of Content: 1-2 pages or 15-20 minute audio/video
Medication Error Prevention
Call for Content Description:
Suggested Delivery Format: FAQ Sheet, Toolkit, or Article
Suggested Length of Content: 1-2 pages
Call for Original Content
Have a topic you think would resonate with our audience? Submit your own clinical topic for approval. Please include the following items in your submission:
Looking for inspiration or examples of the content we are seeking?
