UCA Content Creator Program
We’re seeking passionate clinical experts to contribute to the advancement of urgent care through high-quality content. We are actively soliciting content on specific areas detailed on the call for content board below in addition to an open call for clinical topics of your choosing.
Whether you want to share best practices, evidence-based guidelines, or insights into emerging trends, your expertise can help providers deliver exceptional patient care and stay ahead in the field.
Customer Service Skills
Call for Content Description: Share essential customer service skills for urgent care employees, including communication, empathy, de-escalation, and efficiency.
Suggested Delivery Format: Infographic or Article
Suggested Length of Content: 1-2 Pages
Top Leadership Qualities Needed in Urgent Care
Call for Content Description: Key leadership qualities that drive success in urgent care, from adaptability and decision-making to team motivation and strategic thinking. Share insights, real-world examples, or practical tips to help urgent care leaders thrive in a fast-paced healthcare environment.
Suggested Delivery Format: Infographic or Article
Suggested Length of Content: 1-2 Pages
Patient Experience Series
Call for Content Description: Review key aspects of the Urgent Care patient experience, from check-in to follow-up. Topics can include wait time management, effective communication, service recovery, and strategies to improve patient satisfaction and loyalty.
Suggested Delivery Format: Video or Audio Series
Suggested Length of Content: 4-5 episode video or podcast series 5-10 minutes in length per episode
Medication Error Prevention
Call for Content Description:
Suggested Delivery Format: FAQ Sheet, Toolkit, or Article
Suggested Length of Content: 1-2 pages
Security Protocols
Call for Content Description: Security protocols for Urgent Care centers, covering topics such as data protection, patient privacy, staff safety, and emergency preparedness.
Suggested Delivery Format: Infographic, Article, Video
Suggested Length of Content: 1-2 Pages or 10-15 minute video
Pediatric Costumer Service
Call for Content Description: How to deliver excellent customer service in a pediatric Urgent Care. Information to include communication strategies, calming anxious children and parents, and creating a kid-friendly environment
Suggested Delivery Format: Script, Infographic, Video/Audio
Suggested Length of Content: 1-2 pages or 15-20 minute audio/video
Celebrating and/or Recognizing Employees
Call for Content Description: Highlight the importance of acknowledging employee contributions and milestones, and how doing so positively impacts morale, retention, and workplace culture. The content should also offer practical suggestions or creative ideas for how organizations can effectively celebrate and recognize their teams—ranging from simple shout-outs to structured recognition programs.
Suggested Delivery Format:
Infographic or Short Article
Suggested Length of Content:
1–2 Pages
Environment of Care
Call for Content Description:
We are seeking a short video and accompanying article that clearly explains the concept of Environment of Care (EOC) in an urgent care setting. The content should highlight how the physical space, equipment, and people all contribute to a safe, secure, and efficient care environment. It should also emphasize the importance of EOC in ensuring patient and staff safety, regulatory compliance, and operational excellence.
Suggested Delivery Format:
Short Video + Short Article
Suggested Length of Content:
Video: 10-20 minutes
Article: 1-2 Pages
Cultural Competence
Call for Content Description:
Explore Cultural Competence in healthcare operations. This content should focus on how the Urgent Care setting can better understand and respond to the health beliefs, practices, and communication needs of patients from diverse cultural backgrounds.
The video should highlight operational strategies that support culturally competent care—such as staff training, inclusive signage, language access services, and culturally sensitive workflows. It should also include real-world examples or scenarios that demonstrate how cultural competence improves patient outcomes, satisfaction, and trust.
Suggested Delivery Format:
Video
Suggested Length of Content:
10–15 Minutes
Point of Sale
Call for Content Description:
A user-friendly Toolkit focused on Point of Sale (POS) best practices in an Urgent Care setting. The content should address how to streamline the POS process to improve patient experience, ensure accurate billing, and support front-desk staff efficiency. Key areas to cover may include patient check-in, insurance verification, payment collection, and communication strategies for financial transparency.
The toolkit could include step-by-step guidance, sample scripts, and checklists that can be easily adapted by urgent care teams.
Suggested Delivery Format:
Toolkit
Suggested Length of Content:
1–2 Pages
Recruiting in Urgent Care: How to Attract, Hire, and Keep the Right People
Call for Content Description:
A practical, engaging article or how-to guide that helps urgent care leaders and hiring teams improve their recruiting strategies. This content should speak directly to the unique challenges and opportunities in urgent care staffing—where speed, flexibility, and clinical versatility are key.
Suggested Delivery Format:
Suggested Length of Content:
Article: 2-3 Pages
Podcast: 15-20 Minutes
Minor Consent in Urgent Care: What to Know, What to Say
Call for Content Description:
We’re seeking content that helps Urgent Care teams navigate the legal, ethical, and communication challenges of treating minors. This topic is especially relevant for front desk staff, clinicians, and administrators who regularly interact with patients under 18.
Suggested Delivery Format:
Suggested Length of Content:
Point of Sale
Call for Content Description:
A user-friendly Toolkit focused on Point of Sale (POS) best practices in an Urgent Care setting. The content should address how to streamline the POS process to improve patient experience, ensure accurate billing, and support front-desk staff efficiency. Key areas to cover may include patient check-in, insurance verification, payment collection, and communication strategies for financial transparency.
The toolkit could include step-by-step guidance, sample scripts, and checklists that can be easily adapted by urgent care teams.
Suggested Delivery Format:
Toolkit
Suggested Length of Content:
1–2 Pages
Have a topic you think would resonate with our audience? Submit your own clinical topic for approval. Please include the following items in your submission:
Looking for inspiration or examples of the content we are seeking?