Director/Nurse Leader
Jefferson Urgent Care
Â
Organization Description:
Jefferson Health is a leading nonprofit healthcare system serving the Greater Philadelphia region and beyond. Its mission is to improve lives by providing exceptional patient care, advancing medical education and driving groundbreaking research. The organization is committed to innovation, compassionate care and community well-being, striving to make healthcare more accessible, equitable, and effective for all.
Education:
Amy’s nursing degree was earned from the Jefferson School of Nursing. She went on to obtain a Master of Science in Nursing (MSN) with a focus in Organizational Leadership. In addition to formal education, she has received training as a healthcare Six Sigma Green Belt, equipping her with process improvement and quality management skill essential for optimizing healthcare operations and patient outcomes
Previous Involvement with Boards:
none
Contributions to UCA and Urgent Care Industry:
Development of surge process to meet seasonal high volume
Integration of virtual check out to increase referral compliance
Improve access to continued education and training for urgent care leaders
Awards, Honors, Community Involvement:
none
Vision for the Future of Urgent Care and Core Purpose for UCA for the next 3-5 Years:
Urgent care is an essential and growing part of the healthcare delivery model, filling the gap between primary care and emergency medicine. As access to same-day primary care remains limited, urgent care centers will continue to be a vital option for patients seeking timely, cost-effective treatment.
To meet future demands, urgent cares must offer care when and how patients need it- through consistent hours, telemedicine, access to specialty services within the centers, and smooth transitions back to primary or specialty care through referrals. Leaders must also stay ahead of payer changes and trends in ambulatory and acute care environments to ensure continued access and innovation. With a patient-focused approach, urgent care will remain a key drive of accessible and connected care.
Brief Biography:
As a dedicated nurse leader with extensive experience in emergency medicine, acute care operations, urgent care and telemedicine, Amy has a deep passion for frontline healthcare teams as well as for the communities they serve. Amy’s goal has always been to ensure high-quality patient care while driving operational excellence through process improvement.
Throughout Amy’s career, she has worked closely with multidisciplinary teams to enhance clinical workflows, improve patient ease of access and patient outcomes as well as create environments where providers and staff can thrive.
As a candidate for the Urgent Care Association (UCA) Board of Directors, Amy seeks to further contribute to an organization that champions advancements in urgent care through quality practices and ongoing performance monitoring. With a focus on operational efficiencies and a deep understanding of the challenges and opportunities within urgent care. Amy is eager to help share the future of the industry- advocating for polices, resources and strategies that empower urgent care teams to deliver exceptional care
Disclosures:
none
Â
