March 14, 2024


Housing Deadline March 18: Urgent Care Convention and UCF Celebration


We can’t wait to see you at the Urgent Care Convention and UCF Celebration next month!

Don’t forget to book your room under the UCA rate at Harrah’s Las Vegas in one of their newly renovated rooms. (You can either walk from Harrah’s to Caesars Forum via the indoor Sky Bridge or outside to enjoy the weather.)
The deadline to book your room under the UCA rate is Monday, March 18.

Haven’t Registered for Convention Yet?  

Urgent Care Clinicians: Participate in Compensation Survey, Receive Data


Now open for participation

UCA is inviting clinicians working in Urgent Care to participate in this anonymous and confidential compensation survey. Your participation gives employers benchmarks specific to the Urgent Care market allowing them to remain competitive and retain their clinician talent.

The survey includes questions on factors that influence compensation such as level of experience, education, and geographic location. Additionally, it covers topics such as job satisfaction and current pain points.

Those who complete the survey receive access to the national-level results. At the completion of the survey, you will be re-directed to a separate form to request the results, upon release. Your survey submission and results request will not be connected, keeping your answers anonymous.

Nearly Half of Healthcare Workers Have Witnessed Discrimination Against Patients


In partnership with the Commonwealth Fund, the African American Research Collaborative (AARC) conducted a survey of 3,000 healthcare workers. Findings reveal that nearly half have witnessed discrimination against patients, and two-thirds said education, training and anonymous incident reporting could help reduce discrimination.

Rededication of Dee Chapman Fund to Assist UC Public Relations


Dee Chapman, the 2022 Becky Burress Unsung Hero Award Winner, was a huge advocate for Urgent Care and one of the most successful and influential people in the industry. She is greatly missed, especially by her past colleagues at Abbott, family and friends, but her legacy lives on with the UCF Dee Chapman Fund.

The Dee Chapman Fund enables essential public relations and awareness efforts for Urgent Care.
Join us as we celebrate Dee and many others at the Urgent Care Foundation Celebration, April 15.

UCA CEO Job Search Opens


Last month, UCA announced the future retirement of our Chief Executive Officer, Lou Ellen Horwitz, and this week, the search for our new CEO officially opened. Learn more and see the LinkedIn posting here


UCA Urges CMS to Make Accelerated and Advanced Payments Following Change Healthcare Cyberattack

On February 21, 2024, Change Healthcare was affected by a cybersecurity attack. This attack created widespread disruption in the healthcare ecosystem, including Urgent Care centers that rely on timely reimbursements for the services they provide.
UCA has joined the American Medical Association (AMA), American Hospital Association (AHA) and other associations in sending a letter to the Centers for Medicare & Medicaid Services, urging them to make Accelerated and Advanced Payments available to all centers impacted by the Change Healthcare cyberattack immediately.
You can read a copy of the letter to CMS and the letter to UnitedHealth.

UCA Affiliates


April 15 Celebration: Limited Tickets Remain, After Party Tickets on Sale Tomorrow

With regular tickets and tables nearly sold out, now is the time to secure your spot for an evening of celebration and support for the Urgent Care Foundation on April 15 from 6:30 p.m. to midnight.

This Friday, March 15, just a month away from the Foundation Celebration, we’re opening up After Party tickets for $250. As an After Party ticket holder, you’ll gain access to an incredible lineup of entertainment, including DJ Jace, a 360 Slo Mo Video booth, a Brain Art Station, and an open bar starting at 10 p.m. 

Don’t miss out on this opportunity to mingle with your colleagues who are attending the UCA Convention (April 13 -17). 

Secure your After Party tickets now to show your support for the Urgent Care Foundation. 


2024 Q1 Urgent Caring Coming Soon

Published quarterly, Urgent Caring is a peer-reviewed publication from the College of Urgent Care Medicine and includes editorials from UCA board members, case studies, Urgent Updates and more.                                                      

From best practices to unique cases to expert insights, clinicians provide Urgent Care centers with the latest news in Urgent Care medicine as well as innovation in Urgent Care education.

The upcoming March issue includes topics such as Unexplained Bruising, Dental Implant Infections, Syphilis on the Rise, Early Detection of Measles, Acute Dizziness and Respiratory Rate. 

College of Urgent Care Medicine logo

College Board of Directors Election Now Open


The College of Urgent Care Medicine (CUCM) Nominating Committee is pleased to offer an outstanding list of candidates for this year’s election. Seven highly qualified candidates have agreed to run to replace four vacancies.

CUCM members should have received their ballots in their email on Wednesday, March 13, and each CUCM member is provided the opportunity to vote. The election opened 3/13/24 and will close on 4/16/24 at 1:00 p.m. PDT during the Urgent Care Convention.

Contact if you did not receive your ballot.  

Webinars, Podcasts and Education

Have Fun, Learn from Accreditation Experts

Stop by the Urgent Care Convention Quality Programs Center to learn more about Accreditation, Certification and how you can Recharge your Quality Programs.
Learn on your own time and find answers to questions prior to Accreditation surveys.
You’ll also get to:
  • Test your knowledge with an Interactive Wall Quiz
  • Spin the Prize Wheel
  • Name the Quality Programs Koala
So, stand out from the competition and elevate your organization – come visit the UCA Quality Team.

Solutions.Webinar Sponsored by Upfront Healthcare

Marketing Automation: Increase Revenue & Outreach Consistency with Limited Resources
Join Upfront Healthcare as they dive into the most popular digital use cases for new patient acquisition and retention in Urgent Care….and pitfalls to avoid when choosing a CRM platform. 
Urgent Care marketing teams are often small with limited capacity and have other responsibilities outside of traditional marketing (e.g., patient experience). Building and deploying consistent acquisition campaigns and patient outreach can be daunting and resource-intensive, even if you currently have Salesforce, HubSpot, or even Mailchimp.  CRM platforms can be expensive, and marketers often struggle to “tweak” their existing CRM to cater to the specific needs of Urgent Care and truly personalize effective communications. Most EMRs have limited, uniform capabilities to engage with existing patients related to a visit but have no ability to perform a new patient acquisition outreach or ongoing patient nurture campaigns. 
Learning Objectives: 
  • Understand the existing CRM vendor landscape and options available to Urgent Care centers 
  • Obtain consistent marketing automation and outreach with a limited staff and budget 
  • Evaluate a CRM platform pre-purchase to ensure it meets your needs for Urgent Care 
  • Mike Gianfrancesco:  VP, Urgent Care 
  • Lindsay Zimmerman:  VP, Patient Engagement & Activation 

Perspectives on PrEP Care - DKB


The Urgent and Convenient Care Associations have partnered with DKBmed to offer you this educational activity. Today’s landscape of healthcare delivery reveals a shift towards on-demand care, with more patients seeking care in Urgent Care and convenient care settings. Many individuals do not have a regular source of health care, and they rely on this accessible form of healthcare. Unfortunately, people who do not have a regular source of healthcare may miss out on routine screenings and preventive health interventions. HIV pre-exposure prophylaxis (PrEP) is our primary tool against HIV, but it remains underutilized among those most susceptible to HIV.

This dynamic infographic empowers Urgent Care and convenient care clinicians to stand on the frontlines of prevention. Start the activity to learn how PrEP can prevent HIV, safeguard the health of our communities, and create a healthier, more equitable future.

Urgent Care Association
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