Keeping up with the Joneses: Managing Metrics

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Come learn about best practices for improving your throughput – one of the largest drivers of patient satisfaction.

Full Description

​Come learn about best practices for improving your throughput – one of the largest drivers of patient satisfaction. Happy customers lead to repeat customers, word-of-mouth referrals, and provider retention. Transparency in wait times, length of stay, and acuity is important to provide a superb patient experience. Learn how to incorporate important tools in your urgent care to celebrate your successes in being the BEST!

Additional information

Source

Urgent Care Association

Contributor

Amanda Montalbano

Length

32 minutes

Format

Video

Publication Date

10/26/2017