An urgent care visit can represent many things to patients, including stress, anxiety, fear and/or frustration.
The practice of medicine is a combination of art and science. Especially when dealing with the complex feelings and emotions of patients. An urgent care visit can represent many things to patients, including stress, anxiety, fear and/or frustration. To succeed in the business of healthcare and deliver amazing patient experiences, it’s as important to manage your patients’ concerns, expectations, and emotions as it is to deliver sound medical care. It’s critical that employees master certain skills; Patience, Attentiveness and Empathy are just three of fifteen people skills necessary to ensure that patient’s needs are met, while also achieving high quality service goals. This presentation will illustrate fifteen customer service skills every urgent care employee must master, in order to, succeed in delivering a high quality patient experience.
Urgent Care Association