In Urgent Care we are required to be quick-thinking dispositionists. In order to do this, we rely on certain biases to process a complaint quickly. This course will use pediatric cases to highlight how our biases can both help and hurt our diagnostic process. We will review the most common biases we employ day-to-day. You will explore how our biases may lead to diagnostic error. We will then cover methods to overcome cognitive biases to reduce diagnostic error and improve patient experience.
Urgent Care Association